The Providence Center is a mental health and substance use treatment center serving over 11,000 clients a year throughout Rhode Island and Southeastern Massachusetts who are affected by psychiatric illnesses, emotional problems and addictions.
Challenge: The Providence Center needed to implement an electronic medical records solution that would eliminate the need for maintaining and delivering paper medical records in support of providing day-to-day clinical services. A complete electronic medical record was needed that contained both demographic and contact information, as well as evaluation forms, lab reports and other documents that were normally kept on paper.
Solution: The Providence Center chose to implement DocuWare as the electronic document repository portion of its information management system. The DocuWare Software Development Kit allowed The Providence Center to integrate its custom document development software to support automatic indexing and document storage, further increasing the quality of the record by reducing human error. Moving to a completely electronic medical record has further improved record quality by allowing electronic audits to link services tracked in one database against documentation stored in DocuWare. Now, clinical records are available around the clock from any location via a secure Web connection, and the system automatically correlates services and creates one complete electronic record for each client.
“One of our major goals with the project was to eliminate the concerns that our staff would not have access to the medical record in time to provide services. We wanted to implement a document management solution that was completely electronic regardless of how the documentation originated,” said Bill Cadieux, chief information officer at The Providence Center. “We loved that DocuWare was based on industry standards and utilized an industry standard relational database, but the fact that DocuWare’s support department was really committed to meeting our needs is what really sold us on the product.”
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by Scott Lewis, Regional Sales Director
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