The only constant, the saying goes, is change. In your constant efforts to improve and grow your business, you will need to change business processes, continually upgrade your products, automate with technology, and keep your employees and customers happy. Change management is a key consideration in the acceptance of an enterprise content management implementation, because implementing an enterprise content management system involves a change in business processes.
The best way to truly succeed in business, regardless of your industry, is to put the customer at the center of all decisions so you can deliver the best possible results. It’s also important to keep your company moving forward in the most productive way possible. Fortunately, there’s a method to ensure both.
The method is called Lean principles. The core idea is to maximize customer value while minimizing waste. Simply, Lean means creating more value for customers with fewer resources. The ultimate goal is to provide perfect value to the customer through a value-creation process that has zero waste.
By adopting this method and integrating enterprise content management (ECM) solutions as a tool at your company, you’re poised to solve the waste issues that may be cutting into your bottom line, affecting your customer interactions or holding you back from greater business growth. With ECM, companies transform both cumbersome paper-based processes and disconnected digital information and processes into customer-centric, productivity-enhancing approaches that ensure success in the digital age.
“Why would I pay for something I can get for free?”
Ever found yourself saying that? Maybe it was for an online music-streaming service, which constantly interrupts your favorite playlist with commercials. Perhaps it was for a website membership, which you later found out entitles you to free shipping that would have saved you money in the long run. Often, paying for a service is actually a better decision than attempting to use the free model.
Digital document management is no different. A premium version with a cost attached to it is likely to be much more effective and user-friendly than a free version. Plus, if you aren’t factoring in the wasted time your employees spend on searching for documents and recreating lost files, you may not realize just how much a “free” software is costing your company.
With digital document management, you get what you pay for.