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A Change Management Plan: Usually Easier Said than Done

By John Mancini • June 22, 2017 at 9:13 PM

In To Change Your Strategy, First Change How You Think Mark Bonchek and Barry Libert describe the core elements of an effective change management...

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Customer Spotlight: Moritz Car Dealership Drives Higher Profits

By Joan Honig • June 20, 2017 at 10:15 PM

Car dealerships spend a lot of time and money managing and filing all the documentation needed to sell, warranty and service vehicles. DocuWare...

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Which is Tougher? A Harvard “A” or a Process Improvement “A”?

By John Mancini • June 15, 2017 at 5:15 PM

According to the New York Times, “At Harvard a few years ago, a professor complained that the most common grade was an A-. He was quickly...

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Customer Spotlight: Mercy Medical Laboratory Experiences Better Service and Cash Flow

By Joan Honig • June 6, 2017 at 8:44 PM

Has your company struggled with order backlog, billing capacity and responsiveness to customer requests?  Mercy Medical Laboratory did, until they...

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My Graduation Advice: A True Digital Workplace or a Computer Museum?

By John Mancini • June 1, 2017 at 5:00 PM

Graduates of the class of 2017, as Chief Evangelist of AIIM, a major technology association, I come here today with three missions:

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The Why? The How? And the What? (of Document Management)

By John Mancini • May 30, 2017 at 9:33 PM

Guest post by AIIM Chief Evangelist John Mancini

I’ve been “doing Document Management” at AIIM for more than two decades.

Perhaps admitting that...

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Overcoming the “Uh-Oh” Factor in Business Process Improvement Projects

By Thomas Schneck • May 11, 2017 at 7:14 PM

“Self-transformation is empowering, energizing, even exhilarating. I mean just take a look at some of the titles of self-help books: Awaken the...

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Change Management Disrupted – With User-Centric Document Management

By Thomas Schneck • April 27, 2017 at 5:00 PM

Start talking about “technology change” to any organizational leader, and the conversation inevitably switches to “change management” like a wet...

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Cloud document management - What opportunities are you missing?

By Thomas Schneck • April 20, 2017 at 5:00 PM

The technology landscape is littered with innovations that were initially resisted and waved off (sometimes with great emotion!) that have since...

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Why “Not Now” is the Wrong Document Management Choice

By Thomas Schneck • April 13, 2017 at 5:00 PM

“What document management software are you considering?”

When I ask end users and business leaders this question, I typically get a list of three...

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