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Which is Tougher? A Harvard “A” or a Process Improvement “A”?

By John Mancini • 15 Jun 2017

According to the New York Times, “At Harvard a few years ago, a professor complained that the most common grade was an A-. He was quickly...

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Complying with the GDPR Requires Pragmatism and a Pinch of Courage

By John Mancini • 8 Jun 2017

In The Wild Ride Starts Now – Data Governance Challenges in the New GDPR I wrote about the need to get serious about the forthcoming European...

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Customer Spotlight: Mercy Medical Laboratory Experiences Better Service and Cash Flow

By Joan Honig • 6 Jun 2017

Has your company struggled with order backlog, billing capacity and responsiveness to customer requests?  Mercy Medical Laboratory did, until they...

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My Graduation Advice: A True Digital Workplace or a Computer Museum?

By John Mancini • 1 Jun 2017

Graduates of the class of 2017, as Chief Evangelist of AIIM, a major technology association, I come here today with three missions:

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The Why? The How? And the What? (of Document Management)

By John Mancini • 30 May 2017

Guest post by AIIM Chief Evangelist John Mancini

I’ve been “doing Document Management” at AIIM for more than two decades.

Perhaps admitting that...

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Sausage, Legislation, and Creating a Common European E-invoicing Standard

By Thomas Schneck • 18 May 2017

Otto von Bismarck once said, “Laws are like sausages: it is better not to see them being made.”

Like sausage and laws, arriving at a common...

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Overcoming the “Uh-Oh” Factor in Business Process Improvement Projects

By Thomas Schneck • 11 May 2017

“Self-transformation is empowering, energizing, even exhilarating. I mean just take a look at some of the titles of self-help books: Awaken the...

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Valuable General Key for the Internet

By Jürgen Biffar • 10 May 2017

German companies are planning a common login for the use of Internet services. Similar to how you can sign up for a lot of services by using your...

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The Wild Ride Starts Now – Data Governance Challenges in the New GDPR

By Thomas Schneck • 4 May 2017

Mention “GDPR” in the U.S., and you’ll likely get a blank stare.

Mention “GDPR” in any business conversation in Europe and just about everyone...

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Change Management Disrupted – With User-Centric Document Management

By Thomas Schneck • 27 Apr 2017

Start talking about “technology change” to any organizational leader, and the conversation inevitably switches to “change management” like a wet...

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