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Customer Spotlight: Blood Bank Strengthens Community Involvement Using DocuWare Cloud

By Joan Honig • April 12, 2018 at 9:55 PM

How does document management and workflow automation software enable an organization to strengthen its ties to the local community? SunCoast Blood Bank, a large nonprofit organization in Florida, implemented DocuWare Cloud to digitize its high volume of paper-based donor records. The nonprofit discovered that the software is so user-friendly that its volunteers, who range from six to 87 years old, can be trained to use the system successfully and manage its scanning program. 

SunCoast supplies blood products to nine different hospitals in a four-county region. The organization staffs five permanent collection sites, seven blood mobiles, a warehouse and a transfusion service.

“Not only is DocuWare helping us digitize our records, it is helping us connect to our community. I have high school students teaching retirees who have never used a computer, to scan and index documents,” explained Volunteer Coordinator Joan Leonard. “This has been a tremendous multi-faceted program that not only helps us better manage our information but is helping our seniors gain new skills that will allow them to get back into the workforce.”

In addition to supporting the thriving volunteer program, the system enables the blood bank to reduce its document management costs by 25% a year, speed up the intake screening process, improve data accuracy, facilitate easier compliance with FDA guidelines and keep the blood supply safe for the community.

Find out how lightning fast retrieval enables SunCoast Blood Bank to pull up donor records to verify information in seconds.

Learn More >

 

Topics: Customer Experience, Enterprise Content Management, Cloud Content Services

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