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Customer Appreciation Week 2018 – BioKyowa Inc. Has Successful Chemistry with DocuWare, Achieves High Quality Digital Reporting

By Nicole Smajda • June 7, 2018 at 2:00 PM

DocuWare’s first annual Customer Appreciation Week is still going strong! While we know July 19 is the next official Get to Know Your Customer Day, we couldn’t wait to show our appreciation – why leave it to just one day? Each day this week, we have been honoring one customer. Visit our Modern Digital Business blog to read each DocuWare success story and see photos of the festivities. Follow all the celebrations on social media at #DocuWareCustomerWeek.

logo updatedBioKyowa Inc. is a large biochemical manufacturer of active pharmaceutical ingredients (APIs) in the United States with 30 years of experience and counting. A wholly-owned subsidiary of the Japan-based Kyowa Hakko Bio, their APIs are used in products such as nutritional food supplements, cosmetics, and precursors for pharmaceuticals.

With a limited IT staff, BioKyowa needed a quick-onramp and secure solution to digitize the signature and review process for the thousands of documents that were produced by their numerous technical and administrative processes. For example, high-performance liquid chromatography (HPLC) machines test their raw materials and finished product generating on average 400 sheets of paper per day. All results need to be digitally reviewed, signed, stored, and retrieved quickly when necessary.  Each month, a six-foot tall stack of paper was generated with this paperwork alone. The desired solution also had to comply with the FDA’s digital signature requirement. Additionally, the company needed a better way to create a digital filing system for quick retrieval of documents for the numerous regulation and compliance agencies that they adhere to, rather than manually pulling documents from storage.

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BioKyowa was previously struggling to implement a different document management solution with a high level of complexity. Once their Authorized DocuWare Partner, Miken Technologies, Inc., introduced DocuWare to them, they approved it quickly because it met their requirements, along with being cost-effective and faster and easier to implement.

With DocuWare in place, the HPLC machine report printing is configured to a document tray in DocuWare which kicks off a workflow. The test result forms go into the Task List of a Lab Technician who reviews it, and then it goes off to a Lab Supervisor who reviews and approves it. All the test results can now be trended, reviewed, and tracked to uncover new valuable data; the HPLC machine print settings and DocuWare are synchronized to ensure high quality reporting. Additionally, Supervisors are able to review the productivity of each Lab Technician. Employees enjoy the speed and simplicity of DocuWare; document storage and retrieval is easier now that all documents are digitally managed.

BioKyowa has also expanded upon their initial DocuWare use. Their plant’s SOP documentation is a live, dynamic process in which documents are always being updated; the previous paper process was difficult to manage. Now they use DocuWare to store their hundreds of SOPs for digital version control, especially in routing signatures. DocuWare is in high demand in each department; they gladly have implemented the solution into their accounting, production, purchasing, and technical project teams. Building upon their success, BioKyowa’s next phase is to implement digital forms.

“DocuWare was a big win and success for us. We are a more efficient organization because of it,” concluded Mark Perkins, Systems Administrator and DocuWare Project Lead at BioKyowa Inc.

DocuWare and Miken Technologies visited the BioKyowa office and presented the team with their Customer Appreciation Week certificate and a delicious deli catered lunch.

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To enjoy more DocuWare Customer Success stories this week, check out our extensive case study library:

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Topics: Customer Experience, IT, Team Productivity

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