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IT and the Business: Is the Cloud the Beginning of a Beautiful Friendship?

By Thomas Schneck • 27 Jul 2017

The business press is loaded with books and articles highlighting the rather tempestuous relationship between “the Business” and “IT.” In 8 Things...

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The Uncomfortable E in Conversations about ECM Solutions

By Thomas Schneck • 21 Jul 2017

There is a lot of uncomfortable conversation right now about the “ECM” term.

Truth be told, I find the conversation interesting because I have...

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The Best of Times and the Worst of Times for HR Professionals

By Thomas Schneck • 14 Jul 2017

Many organizations have reaped enormous benefits from more effectively managing the HR documents that are core to the HR process. SHRM (the...

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EU GDPR – May 2018 Is Just 10 Months Away

By Thomas Schneck • 7 Jul 2017

The GDPR is going to make creating a data governance framework a wild ride for many companies, whether they’re in the EU or not. And complying...

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AIIM Goes Officeless and Pivots Toward a Mobile Workforce

By John Mancini • 29 Jun 2017

In the next year, AIIM likely won’t have any permanent offices.

Now, before the chattering class in the Twitterverse starts erupting with tweets...

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A Change Management Plan: Usually Easier Said than Done

By John Mancini • 22 Jun 2017

In To Change Your Strategy, First Change How You Think Mark Bonchek and Barry Libert describe the core elements of an effective change management...

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Customer Spotlight: Moritz Car Dealership Drives Higher Profits

By Joan Honig • 20 Jun 2017

Car dealerships spend a lot of time and money managing and filing all the documentation needed to sell, warranty and service vehicles. DocuWare...

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Which is Tougher? A Harvard “A” or a Process Improvement “A”?

By John Mancini • 15 Jun 2017

According to the New York Times, “At Harvard a few years ago, a professor complained that the most common grade was an A-. He was quickly...

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Complying with the GDPR Requires Pragmatism and a Pinch of Courage

By John Mancini • 8 Jun 2017

In The Wild Ride Starts Now – Data Governance Challenges in the New GDPR I wrote about the need to get serious about the forthcoming European...

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Customer Spotlight: Mercy Medical Laboratory Experiences Better Service and Cash Flow

By Joan Honig • 6 Jun 2017

Has your company struggled with order backlog, billing capacity and responsiveness to customer requests?  Mercy Medical Laboratory did, until they...

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