Strength through Innovation: DocuWare Case Study

Thanks to dental company BEGO’s central document pool, their network of sales partners operating in over 100 countries now have quick round-the-clock access to detailed device documentation.

Requirements: To continue to be internationally competitive in the future, dental company BEGO is not only setting the bar high for its Production and Research & Development departments, but for its Administration and IT teams as well. Companies in the dental industry must, for example, comply with extensive documentation requirements. This led to the explosive growth of the globally expanding company’s paper archives. It also meant long search times for documents to answer customer inquiries, taking up way too much time at the company’s Bremen, Germany headquarters.

Solution: Today, staffers from all departments use their familiar ERP user interface to access information from the central document pool. DocuWare Web Client is used by sales partners and service stations from over 100 countries to access detailed device documentation – from anywhere, at any time.

Benefits: Everyone is enjoying new shortcuts: since DocuWare was implemented, several workflows were simplified, such as order processing. Since they have no more need for a paper archive today, the dental company saves enormously in space and costs. The DMS investment – just as was initially forecast in their ROI calculation – was amortized in 15 months.


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